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Buying a bike

How old are your bikes?

Our bikes vary in age but typically range from between 1-5 years of their manufacture date.

Do your bikes come with a guarantee?

We stand by all the bikes we sell. We carefully source, service and rigorously test our bikes before we share them with you. Our bikes are pre-owned, and we cannot offer a manufacturer guarantee, however we will pass this on to you if available. If you do have any trouble with your bike, whether 3 weeks or 3 months after purchase please give us the opportunity to put things right. We endeavour to give the best service and quality, consistently and have many customers recommending our bikes and services to their friends and colleagues.

Can I test ride your bikes?

We warmly welcome all test rides, and love to meet our customers in person. Please call a member of our team for a chat. We’ll be delighted to arrange a safe socially distanced test ride at your leisure, with absolutely no obligation to buy. We are keen to ensure you choose a bike to that suits you.

Can I swap parts?

Though we advertise our bikes complete, with handlebars, seat and wheels, we also offer you the opportunity to exchange and swap out parts if they are not suitable. If you have bespoke requirements please contact us and we will source the parts you need or advise you on alternative options.

What payment methods do you accept?

Debit card – You can pay with your UK credit/debit card online at our checkout.

PayPal – We accept PayPal at the checkout, or on collection.

PayPal Finance – You can also arrange PayPal finance for your purchase with us. You can find out more here.

Cash on delivery* – We can arrange to deliver your bike straight to your door. We will accept cash on delivery.

*Please call us to arrange a suitable delivery day, and current Covid situation.

Selling and part exchange

Will you accept a part-exchange?

We don’t typically accept part-exchanges. If however you would like to explore possible options we are happy to have that discussion with you, or advise. Please call the team for a chat.

Will you buy my bike?

We source and sell high-quality, high-performance bikes. If you have a bike which meets our standards, we would love to hear from you. Please telephone the workshop or use our contact form and we’ll get back to you.

How will I get paid when selling my bike to Coventry Bespoke Cycles?

Once we have checked your bike and agreed on a figure, we will pay you via PayPal. Should you require an alternative method please speak to us.

Orders, delivery and returns

Can I cancel an order?

If you decide to cancel your order, please contact us to let us know. If the bike has already been dispatched, you will be responsible for the return delivery costs.

How much is delivery?

We deliver via Royal Mail or Parcel Force.

Delivery Prices via Royal Mail within the UK

(All delivery costs include insurance)

Bikes £40

Frames £20

Wheels £20

Delivery Prices via Parcel Force within the UK

(All delivery costs include insurance)

Bikes £40

Frames £20

Wheels £20

 

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Can I return my bike?

Yes you can return your bike.

If you’re unhappy with your purchase, you can return it to us within 14 of purchase in the condition it was delivered.

You will be asked to cover the cost of the return shipping fee.

Please see our Returns and refunds policy.

Do you ship abroad?

Yes we ship abroad where we can find a secure carrier. Please contact us for more details to confirm pricing alternatively checkout and call to confirm your international delivery costs.

If you have any questions please call, WhatsApp or email Iftiaz who will be happy to help.

OUR COMMITMENT TO YOU

We pride ourselves on our high standards and work hard to deliver a fantastic service.

Read our Testimonials

DELIVERY OR COLLECTION

Our bikes are available for delivery within the UK and internationally.

LEARN MORE
PayPal credit

PayPal Credit is available to spread the cost. It offers 0% interest for 4 months on all purchases of £99 or more. 

Visit PayPal Credit